Abstract

The DSA plays an important role in the protection system for the consumer, who is one of the chief recipients of intermediary services. Guaranteeing a high level of consumer protection is to ensure, inter alia, the possibility of making autonomous market decisions based on reliable information. This article indicates selected DSA regulations that affect consumer protection, including: the duty to establish contact points (Article 12), the “know your customer” mechanism (Article 30), duties at the level of online interfaces (Article 25), duties with respect to presenting advertisements (Articles 26 and 28) and recommender systems (Article 27).
The duties discussed in the article are intended to protect the consumer at various stages of the so-called customer journey, from an online interface to protection after the conclusion and performance of the contract concluded via an online platform. All this is to lead to implementation of the principle of transparency and protection of the decision-making autonomy as the basic principles for consumer protection.